Terms and Conditions

3.1 Automatic Wash Tiers

Deluxe: $10.00 · Ultimate: $14.00 · Premium: $18.00. Each tier includes the specific services listed on the posted wash menu at the pay station. The posted menu at the point of purchase controls. Marketing materials, website descriptions, and printed flyers are for general information only.

3.2 Self-Serve Bays

Self-Serve Bays operate on a Timed Session basis at the rate posted at the bay, currently $3.00 for four (4) minutes. Additional time may be purchased during a session at the posted rate.

3.3 Prices Are Subject to Change

Prices, tier contents, time increments, and promotional offers may change at any time without prior notice. The price displayed at the pay station or bay meter at the time of purchase is the price that applies to that transaction.

3.4 Taxes

Posted prices include all applicable Texas state and local sales tax unless otherwise stated at the point of sale.

4.1 What a Washbook Is

A Washbook is a prepaid purchase of a fixed number of Automatic Wash services at a specific tier, bought at a discount to the single wash price. It is purchased for the buyer's own use. It is not a gift card, is not denominated in dollars, and carries no cash value.

4.2 Available Washbooks

Ultimate Wash Pack 6: $70.00 (6 Ultimate washes, $11.67/wash) · Ultimate Wash Pack 4: $42.00 (4 Ultimate washes, $10.50/wash) · Premium Wash Pack 6: $90.00 (6 Premium washes, $15.00/wash) · Premium Wash Pack 4: $54.00 (4 Premium washes, $13.50/wash). Washbooks are not offered at the Deluxe tier. Deluxe is available as a single wash only.

4.3 Automatic Wash Only

Washbook washes are redeemable exclusively at the Automatic Wash pay station. They have no value in, and cannot be applied to, Self-Serve Bays, vacuum stations, vending, or any other service.

4.4 How You Receive Your Washes

When you buy a Washbook at the Automatic Wash pay station, you will be asked to enter a mobile phone number. We then send a Wash Code by text message to that number. Your Washbook Balance is associated with that Wash Code. The Wash Code is how you redeem your washes. Keep the text message. If you do not provide a valid mobile number capable of receiving text messages, we cannot deliver a Wash Code.

4.5 How You Redeem

Return to the Automatic Wash pay station at either location, select the redeem option on the screen, and enter your Wash Code. One wash is redeemed per visit. Each redemption reduces your Washbook Balance by one. Washes may not be redeemed in bulk, stacked in a single visit, or transferred to a Self-Serve Bay session.

4.6 Text Messages: Consent and Delivery

By entering your mobile phone number at the pay station, you consent to receive a text message from us containing your Wash Code, together with any text messages necessary to service that Washbook. These are transactional messages relating to your purchase. Message and data rates may apply. You may reply STOP to opt out, but if you opt out you will not receive Wash Codes or replacement codes by text.

Text delivery depends on your wireless carrier and is outside our control. We do not guarantee delivery, delivery time, or that any message will not be blocked, filtered, or delayed. If you do not receive your Wash Code, call the customer service number for that location before you leave the property.

4.7 Keeping Your Wash Code Secure

Your Wash Code functions like cash. Anyone who has it can redeem washes from your Washbook Balance.

• You are solely responsible for keeping your Wash Code confidential.
• We are not responsible for washes redeemed by any person who enters a valid Wash Code, whether or not that person had your permission, and whether the code was shared, forwarded, overheard, or obtained from a lost or unlocked phone.
• We cannot restore, credit, or refund washes redeemed using a valid Wash Code.

4.8 Lost Codes and Changed Phone Numbers

If you lose your Wash Code or no longer have access to the phone number you provided, call the customer service number for either location.

• We may, at our sole discretion, resend a Wash Code to the original phone number, or issue a replacement code associated with a new number.
• We may require proof of purchase, such as the payment card used, the transaction date, or a receipt, before resending or reissuing a code.
• We may decline to reissue a code where we cannot reasonably verify the purchase or the requester.
• Where a replacement code is issued, the original code is void and any remaining balance moves to the replacement code.

4.9 No Expiration

Washbook washes do not expire. There is no expiration date, no dormancy fee, no maintenance fee, no inactivity fee, and no service fee of any kind applied to unredeemed washes.

4.10 No Membership, No Recurring Billing

A Washbook is a one-time purchase. It is not a membership or subscription. There is no monthly charge, no automatic renewal, and no recurring billing of any kind. We will not charge your payment method again unless you make a new purchase.

4.11 Tier Lock

• A Washbook wash cannot be downgraded to a lower tier, and no credit, refund, or partial value is issued if you use it for a lesser service.
• A Washbook wash can be applied toward a higher tier only by paying the posted price difference at the pay station, if that function is available at the terminal.
• Washbook washes cannot be split, combined, exchanged, or converted between tiers or between Washbooks.

4.12 Non-Refundable

Washbook purchases are final and non-refundable, including any unredeemed washes, except where a refund is required by applicable law, or where we determine, in our sole discretion, that a refund is warranted due to a billing error or duplicate charge.

4.13 Non-Transferable

Washbooks, Wash Codes, and Washbook Balances are non-transferable. They may not be sold, assigned, gifted, bartered, or moved to another person. Washbooks and Wash Codes may not be resold or offered for resale by any person or entity.

Sharing or distributing your Wash Code is a violation of these Terms. Because the pay station redeems any valid Wash Code that is entered, this prohibition is a restriction on you, not a technical control. It does not create any obligation on our part to detect, prevent, or reverse a redemption made with a valid code. See Section 4.7.

4.14 Permanent Closure

If we permanently close both locations, we will provide notice at each site and on our website and will honor unredeemed Washbook washes for a period of not less than thirty (30) days following that notice. If only one location closes, unredeemed washes remain fully redeemable at the remaining location.

6.1 Clearance Limit

Maximum vehicle clearance is seven (7) feet. Do not enter if your vehicle, or anything mounted on it, exceeds seven feet in height or exceeds the posted width limits.

6.2 Vehicles We Do Not Accept in the Automatic Wash

DO NOT enter the Automatic Wash if your vehicle has or is any of the following. If you do, you enter entirely at your own risk and we accept no responsibility for any resulting damage:

• Pre-existing body damage, rust, corrosion, or previously repaired panels
• Loose, cracked, chipped, lifting, or missing trim, molding, emblems, weatherstripping, or badges
• Aftermarket or non-factory spoilers, light bars, wind deflectors, bug shields, or grille guards
• Bicycle racks, ski racks, cargo carriers, roof boxes, or anything mounted to the roof or hitch
• Non-retractable, oversized, or aftermarket antennas
• Vinyl wrap, decals, graphics, lettering, or any adhesive-applied covering
• Matte, satin, or textured paint finishes
• Paint applied, resprayed, or touched up within the last ninety (90) days
• Paint protection film or ceramic coating with lifting, bubbling, or peeling edges
• Cracked, chipped, or previously repaired windshields or windows
• Windows or sunroofs that do not fully close and seal
• Missing, loose, or damaged fuel door or fuel cap
• Convertible tops, soft tops, or removable roof panels
• Open, uncovered, or loaded truck beds, or unsecured cargo of any kind
• Tarps, ropes, straps, ladders, or exposed tools
• Mirrors, running boards, steps, or other components that are loose or not factory-installed
• Aftermarket suspension, oversized tires, or modifications affecting vehicle height or width
• Any trailer or towed unit of any kind. Trailers are not permitted in the Automatic Wash. Use a Self-Serve Bay.

6.3 Before You Enter the Automatic Wash

You are responsible for doing all of the following:

• Fully close all windows, sunroofs, moonroofs, doors, tailgate, hood, and trunk
• Retract or remove antennas
• Fold in or secure side mirrors as applicable
• Remove or secure all external accessories
• Confirm the fuel door and cap are closed and secure
• Remove or secure all loose items from the vehicle exterior and truck bed
• Follow all posted instructions, signals, and equipment prompts
• Keep all occupants inside the vehicle with hands and limbs inside at all times

8.1 Customer-Operated Service

Self-Serve Bays are customer-operated. You control the equipment, you select the functions, and you apply them to your vehicle. You are solely responsible for how the equipment is used and for the results.

8.2 Clearance and Access

Maximum clearance is seven (7) feet. Trucks, RVs, and trailers are permitted in Self-Serve Bays if they fit within the posted clearance and bay dimensions. Do not enter a bay you do not fit in.

8.3 Timed Sessions

• Time begins when the session is activated and runs continuously, whether or not you are actively using the equipment.
• Unused time is not refundable and does not carry over to another session, another bay, another visit, or another customer.
• Add time before your session expires. If a session expires mid-wash, you must purchase a new session.
• We are not responsible for time lost due to your own delays, changing functions, moving the vehicle, or leaving the bay.

8.4 Foam Brush: Use at Your Own Risk

THE FOAM BRUSH IS USED BY MANY CUSTOMERS ON MANY VEHICLES. IT MAY RETAIN DIRT, SAND, GRIT, OR DEBRIS FROM PRIOR USE THAT CAN SCRATCH, MAR, OR SWIRL PAINT AND OTHER SURFACES. WE DO NOT INSPECT, CLEAN, OR GUARANTEE THE CONDITION OF THE FOAM BRUSH BETWEEN USES. IF YOU CHOOSE TO USE IT, YOU DO SO ENTIRELY AT YOUR OWN RISK AND WE ACCEPT NO RESPONSIBILITY FOR ANY RESULTING DAMAGE.

We strongly recommend flushing the brush with the high-pressure rinse before it touches your vehicle. Do not use the foam brush on matte or satin finishes, vinyl wrap, soft tops, or freshly painted surfaces.

8.5 High-Pressure Wand Safety

The high-pressure wand discharges water and cleaning solution at pressure sufficient to cause serious injury. You must NOT:

• Aim or spray the wand at any person or animal, including yourself
• Spray at your skin, face, or eyes, or at any body part of any person
• Spray into an engine compartment, air intake, exhaust, or any electrical component
• Spray through an open window, door, sunroof, or truck cab
• Spray at bay equipment, lighting, meters, signage, cameras, walls, or ceilings
• Spray outside the bay or toward adjacent bays, vehicles, or the parking area
• Allow children to hold or operate the wand
• Modify, disassemble, or attach anything to the wand or hose

8.6 Cleaning Solutions

Bay chemicals, including presoak, soap, wax, and tire cleaner, may cause eye and skin irritation. Avoid contact. Flush immediately with clean water on contact and seek medical attention if irritation persists. These solutions are not for use on skin, hair, animals, or any purpose other than vehicle washing.

8.7 Slip, Trip, and Weather Hazards

Bay floors are wet, soapy, and slippery by nature. Surfaces may freeze in cold weather. Hoses, wands, and equipment are trip hazards. Watch your footing, wear appropriate footwear, and move with care. You use the bays at your own risk.

8.8 Children and Animals

Children must be supervised at all times and must not operate any equipment. Keep children and animals clear of the wand, brush, moving vehicles, and bay entrances. Do not wash, spray, or rinse any animal in any bay.

8.9 Prohibited Uses

The following are strictly prohibited in Self-Serve Bays and anywhere on the property:

• Oil changes, fluid draining, radiator flushing, or transmission service of any kind
• Engine degreasing or any activity that discharges oil, fuel, antifreeze, solvent, or other automotive fluid to a drain
• Disposal of any liquid, chemical, trash, or waste in the bays, drains, or trash receptacles
• Painting, sanding, grinding, welding, or bodywork
• Washing engines, engine parts, machinery, equipment, tools, dumpsters, trash containers, or any non-vehicle item
• Washing or rinsing animals
• Operating a commercial detailing, mobile wash, or vehicle reconditioning business from our property without our prior written permission
• Bringing your own pressure washer, chemicals, hoses, or power equipment
• Overnight parking, camping, sleeping in vehicles, or loitering
• Vehicle repair of any kind

8.10 Personal Property

Do not leave tools, mats, wheels, personal items, or trash in a bay. We are not responsible for personal property left in, lost in, or damaged in any bay. Items left behind may be discarded.

10.1 Report Before You Leave

ALL CLAIMS FOR VEHICLE DAMAGE OR PERSONAL INJURY MUST BE REPORTED BEFORE YOU EXIT THE PROPERTY.

To report a claim: (1) Do not leave the premises. (2) Call the customer service number for the location you are at — Spring Cypress: 281-803-9325 · Louetta: 281-936-9515. These numbers are also posted at the pay station, at the Automatic Wash entrance, and in each Self-Serve Bay. (3) Remain on site so the vehicle, the bay, and the equipment can be inspected while conditions are unchanged. (4) Do not wash, repair, or alter the vehicle before inspection. (5) Seek immediate medical attention for any injury. Report the injury to us as soon as you are able.

10.2 Why This Matters

Once a vehicle leaves the property, we cannot verify the condition of the vehicle at the time of service, review the equipment against the vehicle's condition, or preserve the relevant video record. Claims first reported after you leave the property may be denied on that basis.

10.3 Video Record

Both locations are under continuous video surveillance. Video is retained for a limited period in the ordinary course of business and may be reviewed in connection with any claim.

10.4 What We Do Not Cover

We do not accept responsibility for damage to or loss of:

• Any item or condition listed in Section 6.2
• Damage arising from foam brush use (Section 8.4)
• Damage arising from your own operation of Self-Serve Bay equipment
• Pre-existing damage, wear, rust, corrosion, or deterioration
• Items left in, on, attached to, or towed by the vehicle
• Loss of use, rental costs, towing, diminished value, or any other indirect loss

12.1 Equipment Failure

If equipment fails to deliver the service you paid for, call the customer service number for that location before you leave the property: Spring Cypress 281-803-9325, Louetta 281-936-9515. For a failed Automatic Wash cycle, we will, at our option, re-run the wash or restore the redeemed wash to your Washbook Balance. For a Self-Serve Bay malfunction, we will, at our option, restore the equivalent session time or refund the session. This is your sole and exclusive remedy for a failed or incomplete service.

12.2 All Other Inquiries

Any question, concern, or complaint about a wash, including dissatisfaction with cleaning results, should be directed to the customer service number for that location (Spring Cypress 281-803-9325, Louetta 281-936-9515) or by email to [email protected]. We review these individually. Nothing in this section creates an entitlement to a rewash, refund, or credit outside of Section 12.1.

12.3 Downtime and Closures

We may close either location, or take any bay or service out of operation, at any time for maintenance, repair, utility interruption, severe weather, or safety. We are not liable for any loss or inconvenience resulting from a closure or from the temporary unavailability of any bay, service, or tier. Washbook washes remain valid and redeemable when service resumes.

12.4 Weather

No rain guarantee, rain check, or re-wash is provided based on weather. Once a wash is dispensed or a session is activated, it is considered delivered.